Our website and/or (the “Sites”) is owned and operated by Custom Insurance Brokerage, LLC. Our company is licensed and registered in the state of Texas. (“,” "", "Custom Insurance Brokerage, LLC," “we,” “us,” and/or “our” as used in this Policy), which provides insurance solutions, insurance coverage quotes and estimates, and related services (the “Services”). This privacy policy (“Privacy Policy”) describes how we collect and use information from you when you use our Site or our Services, as well as how we secure it. By agreeing to our Terms of Service, you have consented to the data handling practices described in this Privacy Policy. Capitalized terms that are used in this Privacy Policy but not defined here shall have the meanings ascribed to them in the Terms of Use.

This updated Privacy Policy is effective as of 05/2018. We may change this Privacy Policy at any time, and we will notify you of any material changes by posting a message on our home page. Your continued use of the Site or Services after any such chance will constitute your acceptance of any modified Privacy Policy.

What We Collect and How We Use It

You can use the Site by just browsing without logging in (as a “Visitor”) or by creating and maintaining an account to apply for and/or purchase one or more insurance policies through us (as a “Member”). Each Visitor and/or Member may be referred to in this Privacy Policy by the terms “you” or “your.” Our Services are available to prospects and clients alike.

Site Visitors

From Visitors, whether or not they are, or become, Members, we collect: Information about the technical mechanisms you used to access the Site, such as your browser and operating system type, the link that brought you to our Site, data points that help our analytics function and which tell us what brought you to a particular spot on our Site, and Your IP address, which is automatically anonymized when used by our third party analytics services.

Collectively, this is “Usage Information”.

We use Usage Information to inspect, analyze, and improve our Site and ensure it functions well with the technology used by our Visitors. In addition to analytics about the demographics of our Site Visitors, we use IP Addresses for Visitors not to individually identify you, but to confirm we can deliver the Site and Services to you based on local legal rules.

Insurance Inquiry and Application

When you use the Site for an “Insurance Inquiry,” you can choose to supply additional information about yourself to us, including your first name, last name, phone number, and email address. In order to receive results for our Personal Insurance Confidential Consultation, you will be required to provide us with additional personal information which includes, but is not limited to: your email address, zip code, marital status, employment status, risk tolerance, living situation details, property and vehicle ownership, family information such as number of children and number of pets, whether you are a homeowner or a renter, your income, amounts of your savings and debts, and general details about your current insurance coverage (collectively, “Confidential Consultation Information”) - we use each of these data points to return results to you that assess your current coverage and provide recommendations on policy options customized to better fit your coverage needs within your expressed budget.

This is never required to visit the Site, but we do use this information to perform a confidential analysis of your insurance needs.

Applying for Insurance

To obtain certain insurance policies, in addition to the Confidential Consultation Information described above, you may need to supply your date of birth, gender, occupation, address, smoking status, height and weight, certain family history, certain health history, certain driving history,  citizenship status, and more (collectively, known as “Insurance Application Information”). This information is used by our carrier partners to provide the appropriate rate for your coverage as required.

We use cookies to:

•Show ads and to make recommendations for businesses and other organizations to visitors who may be interested in the products, services or causes they promote;

•Measure the performance of ad campaigns for us; and

•Conduct web analytics on usage of our Site and Services.

We use web beacons to facilitate advertising and functionality on our Site, as well, including without limitation to:

•Associate our users with the reports they provide about satisfaction with our Site and Services;

•Administer and monitor email campaigns;

•Analyze the portions of our Site that are used most often by our Visitors, as well as how Visitors interact with our site;

•Perform A/B testing on our Site;

•Optimize interaction with our data stores;

•Improve the functionality and usefulness of our support functions;

•Analyze the efficacy of our own advertising campaigns;

•Customize the content displayed to you on our site;

•Organize and administer other web beacons and cookies on our site;

•Conduct web analytics on usage of our Site and Services.

In some cases, the above web beacons functions may be performed by custom HTML in our Site’s code.

We do not currently have the ability to recognize Do Not Track signals.

Financial Information

Please call our local office directly to submit payment for your policies in other to confirm proper completion. If you submit a payment through our site, for example to purchase insurance coverage, we will transmit your payment details, including without limitation your credit card number, to the payee through an encrypted transmission. However, we highly advice calling our local office directly to complete payments. We do not store credit card information on our own servers or associate it with your other Account Information for any purpose other than completing your insurance purchase as directed by you(client).  Any payment received by us is intended for its sole purpose of paying for the specific insurance policy as requested/directed by you(client).

Other Uses of Personal Information on our Site and Services

In addition to the above, we may provide contact only information such as Name, Phone Number, and/or email to:

•Provide consumer products and services referral from "Recommended Partners" with whom we have entered into a joint marketing agreement; Information provided for referral are not fee based or sold to any other recommended partners;

•Provide, maintain and improve customer service;

•Tailor your experience with the Services to your interests;

•Develop and improve the Site and the Services;

•Respond to your inquiries;

•Communicate with you regarding the insurance products that you purchased through the Site as well as other products and services that may be of interest to you.

Information we collect, generally

•With respect to our vendor that help us administer the WebSite and who keeps personal information they receive confidential and use it only for the purpose of providing their piece of our Services, including by:

•Storing and hosting our company contents and/or data;

•Performing analytics on our Site and Services; and

•Providing operations and marketing assistance to us.

•With corporate Affiliates including any of our parent companies, subsidiaries, joint ventures, or other companies under common control with us.

•With counter-parties in the course of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, some or all of the Information may be part of the transferred assets.

•To the extent permitted by law, when required by law, in connection with a court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing such information is necessary or advisable, for example, to protect the rights, property, or safety of us or others.

How We Secure Your Information

We secure information stored in our data stores using encryption at rest, and use additional encryption mechanisms to secure certain sensitive fields on our database. Our Site uses HTTPS and SSL protocols, and transmissions from the Site to our servers use TLS encryption standard or better. Vendors who receive personally-identifiable information from us are contractually obligated to impose no less than reasonable security measures on their storage infrastructure, and in any case no lesser measures than they use for their own data.

While we take commercially reasonable steps to protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, we cannot guarantee perfect security - no internet-based Service can. No security system is impenetrable. Despite our security measures, we cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.

California Residents

Under California Civil Code Section 1798.83, California residents who have established business relationships with us may choose to opt out of our sharing their Personal Information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Personal Information to third parties for the direct marketing purposes, please send an e-mail to [email protected]

Visitors from outside the U.S.

If you are visiting the Site or any of the Services from a location outside of the U.S., your connection will be through and to servers located in the U.S. All Personal Information you provide to us will be maintained in web servers and/or internal systems located within the U.S. By providing us with any Personal Information through the Site or any of the Services, you consent to transfer of such Personal Information to the U.S.

By default, we disable the submissions of personal information to our Site from Visitors using European Union IP Addresses, regardless of whether the user is an EU citizen or using a VPN device. If you need access to your account and are using an EU IP Address, please email [email protected] with (i) a description of the access and/or help you need, and (ii) an express consent to use any personal information in our possession to respond to your request.


We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not give us any personal information and do not use the Site. If you have reasons to believe that a child under the age of 18 has provided personal information to us without their parents or legal guardian's presence or consent, please contact us immediately, and we will delete that information from our databases.

External sites

The Site may contain links to third-party websites, including, without limitation, the websites of the insurance carriers offering the third-party insurance products made available to you through the Services (“External Sites”), but we do not endorse and we are not responsible for the content of any linked External Sites or for the privacy practices of the third parties that own and operate such sites. Before using any External Site, please refer to the terms of use and privacy policies of the External Sites for more information, as those terms and policies govern your use of such External Sites.

How to Opt-Out

If you wish to opt-out of the use of your personal information by our Services, we are happy to assist you. Please email us at [email protected] or [email protected] and let us know what you wish to opt-out of. Please be advised that certain uses and sharing of your information may be required to continue providing certain Services to you, and that you will not be entitled to any refund if your removal of personal information will make certain prepaid Services unavailable to you through our carrier partners.

Questions or Concerns

If you have additional questions or would like more information regarding our information collection, use of disclosure practices, please feel free to contact us at [email protected] or [email protected].